Open the DomuS3D installation folder and check the color on the file name or folder. A blu color is used for a compressed files and folders due to a clean procedure on the disk.
In this case, right click on the DomuS3D installation folder and select "Properties" command. Click on the "advanced" button and remove the flag "Compress contents to save disk space".
If persist contact Technical support team to check your database user.
This article is valid for DomuS3D® 2017 and later versions